Independent advisory: Not affiliated with HP, Canon, Epson, Brother, or any printer manufacturer. Educational content · Ad-supported · Information-only helpline
TPD
The Print Desk
Independent Printer Guidance
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Contact The Print Desk

We are a small, independent editorial team. You can reach us by phone, email, or post — see below for the right channel for your question. For verification questions where you need an answer fast, our helpline is the quickest route.

Verification helpline — fastest route

Is this email, call, or pop-up real?

Our quickest channel for verifying whether a printer-related message is genuine. We'll tell you whether what you received is from the real manufacturer or an impersonation, and point you to the real support URL. Free, information only — we do not troubleshoot, take remote access, or accept payment.

Monday – Friday  ·  9:00 AM – 5:00 PM ET  ·  Email replies usually within 4 business hours.
General enquiries

Questions, suggestions, or feedback

Got a general question, a topic suggestion, or a piece of feedback on something we published? This is the address.

Typical response time: 1–2 business days.
Corrections and fact-checks

Spotted an error or outdated claim?

Please include the URL of the page, the exact passage in question, and, where possible, a source we can verify. Substantive corrections are acknowledged publicly at the bottom of the affected article.

Reviewed within 5 business days.
Privacy, legal, and data requests

Exercise your data rights or ask a legal question

For privacy requests under GDPR, CCPA/CPRA, or similar laws — including access, deletion, correction, and opt-out requests — please include the name and email address you used to contact us previously, so we can verify your identity.

Responses within the timeframe required by applicable law (typically 30 days).
Press and media

Media enquiries and speaking requests

For interview requests, commentary, or permission to cite our work with attribution, please email us with your deadline and the specific topic. We will do our best to be useful.

Same-day response during business hours where possible.

What we cannot help with

Please do not email us for any of the following. We are not staffed or authorised to handle them, and writing to us will only delay your resolution.

  • Renewing, cancelling, or claiming warranty on an HP, Canon, Epson, or other printer purchase
  • Recovering a vendor account, resetting a password, or troubleshooting an activation error
  • Scanning, cleaning, or remotely repairing your device
  • Validating whether a "support agent" who contacted you is genuine — they are not
  • Disputing a charge that appears on your card statement from a printer-related purchase

For any of the above, please contact the vendor directly through our vendor directory, where you will find the verified official support URL for each company. For payment disputes, your credit-card issuer is also a legitimate path.

If you believe you have been misled by a fake support operation

Do not email us first. Time matters more than our reply. Immediately disconnect the affected device from the internet, contact your bank or card issuer to freeze any suspicious transactions, change passwords on a different, known-clean device (starting with email), and, if you granted remote access, assume the device is compromised until inspected by a trusted local technician.

You can report the incident to your national cybercrime authority. In the United States, reports go to the FBI's Internet Crime Complaint Center at ic3.gov and the Federal Trade Commission at reportfraud.ftc.gov. In the United Kingdom, Action Fraud is reachable at actionfraud.police.uk. In Australia, report to Scamwatch at scamwatch.gov.au. In Canada, contact the Canadian Anti-Fraud Centre at antifraudcentre.ca. If you are elsewhere, search your country name and "fraud reporting" to find the official channel.

Once you are safe, we would be glad to hear from you — documenting these incidents helps us warn other readers.